Shipping policy

Processing Time

We process and ship orders within 2–5 business days. Orders are not shipped on weekends or public holidays. Delivery times may vary depending on your location and the shipping method selected at checkout. All delivery times are estimated and not guaranteed.

Shipping Methods & Costs

Shipping costs are calculated at checkout based on your location and the shipping method you choose. We offer standard shipping and expedited shipping options where available.

International Shipping

International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer. Delivery times for international orders may be longer due to customs processing.

Tracking Orders

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.

Delays & Disclaimer

Please note that Smart & Cozy is not responsible for delays caused by the shipping carrier, customs processing, or events beyond our control. If your order has not arrived within the estimated delivery time, please contact us at help@thesmartncozy.com.